Please understand that we CAN ONLY bill a manufacturer for a warrantable repair. This means that if you are looking for a part to fix your luggage
yourself, you will have to obtain that part directly from the manufacturer as we do not sell parts. Determining if a repair is warrantable is a complex process that can normally only be done in person and it is best if you can bring the luggage into us for assessment. If you are out of state or otherwise occupied we can attempt to determine warrantability through email with pictures and luggage tag information. On this page you may find your manufacturer underlined, that active link will direct you to your manufacturer's warranty information page. Most manufacturers now require proof of purchase to cover repairs under the warranty. We highly recommend that when purchasing a new piece of luggage make a copy of the receipt, place in a zip-lock bag and place the zip-lock bag behind the lining, so you always have the proof of purchase with you.